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NAFD launches emotional well-being support for member firm employees

Given the vital importance of keeping the funeral workforce both mentally and physically well over the coming months, from today the NAFD will be offering emotional and well-being support to member funeral firms during the COVID-19 pandemic.

A telephone service, in partnership with Professional Help Ltd, provides unlimited and confidential calls with professional advisers and qualified counsellors, and is available 9am-9pm, Monday to Friday.

The support is available for staff members experiencing emotional stress or mental health concerns, access to longer term support and counselling and signposting to other appropriate services. Email support is also available.

Jon Levett, Chief Executive of the National Association of Funeral Directors, said: “It is really important to offer this additional support to members at this very difficult time. We appreciate the hard work, long hours and dedication staff all over the UK are showing, and we want to be able to help them. I encourage any member firm to take up the service,  if any of their staff are not feeling themselves or are in need of a bit of extra help.”

Catherine Betley, Managing Director of Professional Help Ltd, added: “Funeral service staff are vital in normal community life, but will be even more important in the coming weeks and months as we all try to contribute to the UK’s response to the COVID-19 pandemic response. The emotional and psychological health, as well as the physical of the sector needs to be well supported in order to make sure that all staff can carry out their roles to the best of their ability.

How to access the support

The service is free for member funeral firms and staff can access it by calling 0333 242 3103 and providing the name of the firm they work for, or via email at The email address can also be used to request a call back at a time convenient to the staff member.

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